BIRMINGHAM — In the article, “When seeing is not always believing,” featured in a previous issue of Water Technology, we discuss how water treatment professionals can ensure customer safety and satisfaction with regards to water quality.

In this article, experts provide a few questions dealers should start asking when facing a water problem, such as if a taste, odor or color issue arises:

  • Was the onset of the problem gradual or sudden? 
  • Is it related to a change in the seasons? 
  • Has the water source changed (did the municipality start drawing from other wells)?
  • Is the problem apparent in the cold water, hot water or both? 
  • Is there existing equipment at the customer’s location? 
  • When was the last time the carbon unit was re-bedded? 
  • Is there salt in the brine tank?
  • Is the water discolored? What kind of color? Reddish-brown? Black? Blue? Green? 
  • Is there an odor present? 
  • Is the odor musty, metallic or chemical-like? 
  • Is there a difference in taste?
  • Does the well have rust? Is the cap on properly? 
  • What is the condition of the plumbing? Are there signs of corrosion?

Water treatment dealers should always thoroughly test water so a suitable solution can be applied.

You can find the entire article on convincing customers of water quality issues here.