BIRMINGHAM — In the article, “When seeing is not always believing,” featured in a previous issue of Water Technology, we discuss how water treatment professionals can ensure customer safety and satisfaction with regards to water quality.
In this article, experts provide a few questions dealers should start asking when facing a water problem, such as if a taste, odor or color issue arises:
- Was the onset of the problem gradual or sudden?
- Is it related to a change in the seasons?
- Has the water source changed (did the municipality start drawing from other wells)?
- Is the problem apparent in the cold water, hot water or both?
- Is there existing equipment at the customer’s location?
- When was the last time the carbon unit was re-bedded?
- Is there salt in the brine tank?
- Is the water discolored? What kind of color? Reddish-brown? Black? Blue? Green?
- Is there an odor present?
- Is the odor musty, metallic or chemical-like?
- Is there a difference in taste?
- Does the well have rust? Is the cap on properly?
- What is the condition of the plumbing? Are there signs of corrosion?
Water treatment dealers should always thoroughly test water so a suitable solution can be applied.
You can find the entire article on convincing customers of water quality issues here.