No experience necessary: Any manager can build great teams with these simple exercises.
Complete with examples of businesses of all kinds that are applying these methods to achieve remarkable profits in today's economy, Now, Build a Great Business! shows that when you do what the most successful companies do, you too can get extraordinary results.
Great customer service depends on great customer service MANAGEMENT.
Emulate the customer service practices of the best in the business.
For managers and HR professionals who know what they mean — here's what to say.
Bad attitudes? Discipline and performance problems? Here’s much-needed help for managers who need to "have a talk" with their people.
Problem employees bucking your authority? Take them by the horns.
The ultimate activity guide to mastering the art of exceptional customer service.
Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response — and the result can be a disastrous hiring decision.