Business

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Quick Team-Building Activities for Busy Managers


$17.95

No experience necessary: Any manager can build great teams with these simple exercises.

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Now, Build a Great Business!


$24.95

Complete with examples of businesses of all kinds that are applying these methods to achieve remarkable profits in today's economy, Now, Build a Great Business! shows that when you do what the most successful companies do, you too can get extraordinary results.

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Customer Service Management Training 101


$24.00

Great customer service depends on great customer service MANAGEMENT.

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Best Practices in Customer Service


$39.95

Emulate the customer service practices of the best in the business.

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2600 Phrases for Effective Performance Reviews


$10.95

For managers and HR professionals who know what they mean — here's what to say.

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101 Tough Conversations to Have with Employees


$18.95

Bad attitudes? Discipline and performance problems? Here’s much-needed help for managers who need to "have a talk" with their people.

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101 Sample Write-Ups for Documenting Employee Performance Problems


$35.00

Problem employees bucking your authority? Take them by the horns.

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101 Activities for Delivering Knock Your Socks Off Service


$34.95

The ultimate activity guide to mastering the art of exceptional customer service.

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96 Great Interview Questions to Ask Before You Hire


$17.95

Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response — and the result can be a disastrous hiring decision.

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