BIRMINGHAM — In the article, “When seeing is not always believing,” featured in a previous issue of Water Technology, we discuss how water treatment professionals can ensure customer safety and satisfaction with regards to water quality.
In this article, experts provide a few questions dealers should start asking when facing a water problem, such as if a taste, odor or color issue arises:
Was the onset of the problem gradual or sudden?
Is it related to a change in the seasons?
Has the water source changed (did the municipality start drawing from other wells)?
Is the problem apparent in the cold water, hot water or both?
Is there existing equipment at the customer’s location?
When was the last time the carbon unit was re-bedded?
Is there salt in the brine tank?
Is the water discolored? What kind of color? Reddish-brown? Black? Blue? Green?
Is there an odor present?
Is the odor musty, metallic or chemical-like?
Is there a difference in taste?
Does the well have rust? Is the cap on properly?
What is the condition of the plumbing? Are there signs of corrosion?
Water treatment dealers should always thoroughly test water so a suitable solution can be applied.
You can find the entire article on convincing customers of water quality issues here.
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