City Utilities of Springfield, Mo., enhances customer management flexibility with software

Jan. 24, 2002
SPL WorldGroup B.V. (SPL), has successfully implemented SPL's customer management software product at City Utilities of Springfield, MO.

Morristown, New Jersey, January 24, 2002 -- SPL WorldGroup B.V. (SPL), has successfully implemented SPL's customer management software product at City Utilities of Springfield, MO.

City Utilities is a customer-owned utility that serves approximately 90,000 customers in southwest Missouri with electric power, natural gas and water.

City Utilities selected the SPL software to replace an internally developed legacy system. With an eye on the potential for future de-regulation, City Utilities' in-house system was hard to maintain and costly to enhance making the implementation of new business requirements difficult.

After a selection process that was completed in 2000, City Utilities chose the SPL software, in part, based on the current and future technical architecture of the product. The product architecture is fully upgradeable and designed to accommodate future customer growth, product-line introduction/extinction and scale.

"The flexibility of the SPL system provides us with a core solution that will grow with and support our business through time," said Tracy Wilkins, Senior Systems Integrator for City Utilities.

City Utilities is using the software to bill customers for electric power, natural gas, water services and sewer services that are billed on behalf of the City of Springfield. Customers now receive a single bill for all services. Additionally, City Utilities expects the system to help them maintain high standards of customer service through the use of the software's intuitive screens. "The screens are easy to use when dealing with customers on a day-to-day basis and we expect to be able to empower our employees to a greater extent than we could in the past," reports Wilkins.

"As City Utilities responds to whatever market pressures may occur, we are confident that the SPL product will be flexible enough to evolve with them and provide a significant return on their software investment," said CD Hobbs, President and Chief Executive Officer, SPL WorldGroup.

About SPL WorldGroup
Established in 1994, SPL WorldGroup is a provider of customer management solutions to the energy and service related industries in regulated and competitive markets worldwide. More information can be found at www.splwg.com.

About City Utilities Of Springfield, MO
City Utilities of Springfield, MO is a customer-owned utility serving southwest Missouri for more than 50 years with electricity, natural gas, water, telecommunications and, public transportation services.

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