PHILADELPHIA - March 17, 2003 - ORCOM, a provider of outsourced customer care and billing services for water, gas and electric utilities, announced general availability of E-CIS Blue, a proven, highly flexible billing and customer care service dedicated exclusively to water utilities. As the only service to leverage 27 years of water business process expertise, E-CIS Blue will significantly improve the quality of customer service offered by water utilities and reduce operational costs by up to 30 percent.
"With water municipalities and investor owned utilities (IOUs) focused on two critical areas: cost cutting and quality of customer service, we wanted to provide a service backed by a proven Customer Information System (CIS) to quickly addresses these needs," said Jamie Biddle, CEO of ORCOM. "E-CIS Blue provides water utilities with unique flexibility, a proven infrastructure and reliable service levels that deliver superior customer service at the right cost."
Water utilities will benefit from working directly with E-CIS Blue's water customer care experts record-breaking implementation times. "In less than eight months, we were able to execute a flawless go live with E-CIS Blue. Today, we've experienced significant improvements in the quality of our customer care and collections operations," said Kim Mazeres, Director of Customer Relations at Truckee Meadows Water Authority. Washington DC Water and Sewer Authority (DC WASA) also experienced a successful E-CIS Blue implementation. "On a scale of one to ten, I would give the implementation an eleven," said Grace Beaman, Manager of Customer Service at DC WASA.
Specifically designed for continuous improvement, E-CIS Blue enables water clients to free up cash and in some instances, uncover new revenue streams through business process improvement. "In less than one year, we've generated hundreds of thousands of dollars in new cash as a result of improving our billing processes using E-CIS Blue," said Mazeres.
ORCOM is a provider of outsourced customer care and billing services for water, gas and electric utilities, providing superior service, guaranteed service levels and significant cost savings. The company has leveraged its 27 years of experience into long term, high-value relationships by responding to the rising demand for flexible, low risk application hosting and business process management (BPM) services. With a track record of no failed implementations and a large customer base, ORCOM is uniquely positioned to lead utilities to the next level of profitability. For more information about ORCOM, visit www.ORCOM.com.