Dealers should keep it simple with clear information

Aug. 8, 2014

Dealers should support their customers when emergency situations arise.

I just read through a WQA update that included an excerpt printed on Aug. 4, from the Toledo/Lucas County Board of Health, which mentioned flushing out appliances in the home, now that the water issue in the area has been resolved.

The Board of Health offers many recommendations for consumers — including suggestions for homeowners with POE systems, household water softeners, POU and reverse osmosis water filters.

After reading the recommendations, I am at a loss for how I, as a consumer who doesn’t know which end of the screwdriver to hold, would handle this. Especially if I read something like this:

“Household water softener, which uses a natural or synthetic resin material to exchange sodium for calcium and magnesium present in the water, should be manually regenerated before flushing your plumbing system. This will ensure that the softener resin has been backwashed and cleaned before flushing procedures begin. If you are unsure of how to manually initiate a regeneration cycle, refer to your softener owner’s manual or call your equipment supplier for assistance.”

Obviously I would need to make a phone call to someone to get this stuff done for me, after all — I want to make sure my family is protected from all that algae that is probably stuck in my filters. So, who will I call? I could go online and click on the top plumber on the list.

However, remember a few blog posts ago when I said that water quality dealers need be prepared for the inevitable? I suggested that dealers should have postcards already printed up that they could send at the drop of a hat to their customers and home owners in their market area, when an emergency situation occurs.

I recommended that these postcards include the dealer’s contact information and a line that says something like, “We are here for you.”

If I got this notice from the county Board of Health, I would want to know who was there for me.

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